We read everything that comes in.
Email support@arcadesandbox.com for anything at all: a game that will not load, a purchase that did not arrive, a question about your account, or a report about something you saw in the arcade.
Every game has a ••• menu with Report this game. Reports go to a person, not a queue that nobody reads. A game that breaks the rules comes off the arcade and stops being playable.
You can also email us the link if you would rather not use the button.
The same ••• menu has Block this creator. Blocking is just for you: their games stop showing up in your arcade, and nothing is taken down. You can undo it any time in Settings, where every creator you have blocked is listed.
Games here are for everyone. Ideas and cover art are screened before a game reaches the arcade, and anything in this list is removed when we find it:
Normal video-game action is fine. Monsters, lasers, swords, explosions, and spooky themes are all welcome.
Repeatedly breaking these rules gets the account closed, not just the one game.
In the app, open Settings › Delete my account. On the website, email us and we will do it.
Deleting erases your tokens, your art, your drafts, and the games you unlocked. Games you already shared stay in the arcade without your name on them, because other players spent tokens to unlock them. This cannot be undone.
Tokens bought in the iPhone app go through Apple. For a refund, use Apple's Report a Problem page. Tokens bought on the website go through Stripe, so email us for those.
A game that fails to build never costs you anything. If you were charged for one that did not finish, tell us and we will put the tokens back.